I’ve clients who faced significant challenges in their respective roles within water companies, dealing with resistance to change, entrenched interests, and a lack of support from their colleagues. Of course this happens with other companies, but quick and radical changes are usually brought about by the actions of the board and chairperson.  With over 90% of the English water companies owned by international investors, private equity funds and banks, the culture seems to be a fear of failing the investor rather than failing the customer.  Clients faced:

1. Resistance to Change: New leaders often face resistance when they try to implement changes.  Their support system – the director (also their mentor) who recommended them for their role was outnumbered.
2. Internal Politics: Organizations, especially large ones like water companies, often have complex internal politics.
3. Communication Barriers: This was the biggest challenge to my client. Effective communication is essential in overcoming resistance. However, new leaders might find their communication efforts hampered by pre-existing biases and power structures.

This client who is an expert in procurement in engineering left the water company. They are now in a senior position with an engineering company based in Malta. During their time with the water company, we focused on keeping their confidence intact by considering their past achievements and success and by learning for the future, the benefits as listed below:

1.  Effective Communication:
   1. Clear Messaging: To communicate their vision clearly and compellingly. Use data and examples to demonstrate the benefits of proposed changes.
   1. Active Listening: Encourage active listening to understand the concerns of others and address them proactively.
2. Resilience Building:
   1. Emotional Intelligence: Work on building emotional intelligence to better handle criticism and setbacks.
   1. Stress Management: Teach techniques for managing stress and maintaining well-being, such as mindfulness, exercise, and time management.
3. External Support:
   1. Networking: Encourage participation in industry networks and professional groups to gain external perspectives and support.
   Professional Development: Recommend continuous learning opportunities to stay updated on
   best practices and new approaches in their field